Frequently Asked Questions

Find answers to common questions about our investment platform

What is the minimum investment amount?

+

The minimum investment amount varies by plan. Our Basic plan starts at $100, Professional at $1,000, and Premium at $10,000. This allows investors of all levels to participate.

How long does it take to process deposits?

+

Bank transfers typically take 1-3 business days, while cryptocurrency deposits are processed within 1-6 confirmations. Credit card deposits are instant but may have higher fees.

What is the withdrawal process?

+

Withdrawals can be requested through your dashboard. Processing takes 24-48 hours for verification, then 1-5 business days depending on your chosen method. Minimum withdrawal is $50.

How secure is my investment?

+

We use bank-level encryption, two-factor authentication, and cold storage for digital assets. All funds are segregated and insured. We're regulated by financial authorities in our operating jurisdictions.

What returns can I expect?

+

Returns vary by market conditions and investment plan. Historical performance shows 8-15% annual returns, but past performance doesn't guarantee future results. All investments carry risk.

Can I change my investment plan?

+

Yes, you can upgrade your plan at any time. Downgrades may have restrictions based on your current investment amount. Contact support for assistance with plan changes.

Is there customer support available?

+

Yes, we offer 24/7 customer support via live chat, email, and phone. Premium clients get dedicated account managers for personalized assistance.

What payment methods do you accept?

+

We accept bank transfers, major credit cards (Visa, MasterCard), and popular cryptocurrencies (Bitcoin, Ethereum, USDT). Payment methods may vary by region.

Are there any hidden fees?

+

No hidden fees. We charge transparent management fees (1-2% annually) and transaction fees for deposits/withdrawals. All fees are clearly disclosed before you invest.

How do I track my investment performance?

+

Your personal dashboard provides real-time portfolio tracking, performance charts, transaction history, and detailed reports. Mobile app available for iOS and Android.